Buying, custom builds, delivery, warranty, and support

Frequently Asked Questions

This page answers the most common questions we receive about choosing a computer, understanding specifications, requesting a custom build, and getting help after purchase. We keep our guidance practical, based on everyday usage patterns and standard industry terms. If you do not see your question here, our team can help you through the Support page.

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Questions are grouped by topic: buying and specs, custom builds, delivery and returns, financing, and support. Each answer is written to help you make a decision without hidden assumptions. For order-specific questions, contact Support and include your invoice number if you have it.

Northbridge Computers

150 Bishopsgate, London, EC2M 4NQ

+44 20 3868 1247 • [email protected]

Buying and specs

Specifications matter most when they are tied to your actual tasks. A processor helps with general responsiveness, memory helps with multitasking, and storage affects load times and how much you can keep locally. For laptops, display quality, keyboard comfort, and the available ports are often the difference between a good daily device and a frustrating one. If you are comparing models in the Catalog, use these answers as a checklist.

How do I choose between a laptop and a desktop?

Choose a laptop if portability, built-in screen, and working in multiple locations are priorities. Choose a desktop if you want better upgrade options, easier repairs, and stronger performance per pound for the same budget. Desktops also handle multi-monitor setups and sustained workloads well because they have more room for cooling. If you primarily work at a desk but occasionally travel, consider a laptop plus a dock and external monitor. If you are unsure, contact Support with your software list and we will recommend a direction.

What CPU and RAM should I look for?

For general productivity and web-heavy work, a modern mid-range CPU and 16 GB RAM typically provides a smooth experience, especially with multiple browser tabs and video calls. For creative work, software development, or virtual machines, more RAM can reduce slowdowns when several apps are open. CPU choice matters when tasks run for long periods, such as exporting video or compiling code. In the catalog, compare CPU generation and class rather than only clock speed. If you tell us your tools and typical project sizes, we can suggest a sensible baseline without overspending.

Is an SSD always worth it?

An SSD is one of the most noticeable upgrades for everyday responsiveness. Boot time, app launches, and large file operations are generally faster compared to a traditional hard drive. For many users, the best balance is an SSD for the operating system and applications, with additional storage if you keep large media libraries. For laptops, SSDs also reduce noise and can improve battery life because they have no moving parts. If you handle large video projects, we can discuss capacity planning and backup strategy during a Custom Builds request.

Do I need a dedicated graphics card?

Integrated graphics is suitable for office work, web, video playback, and many light creative tasks. A dedicated GPU is useful for gaming, 3D work, some video editing workflows, and certain compute-accelerated applications. The best choice depends on your screen resolution, target frame rate, and the specific software you run. If you plan to connect multiple high-resolution monitors, a dedicated GPU may provide more flexibility with ports and performance. For gaming builds, start with your monitor and game list, then align the GPU tier accordingly through Custom Builds.

Can you install Windows and set up drivers?

Yes. For eligible systems and service packages, we can handle operating system installation, essential driver setup, and updates as part of preparation. For custom builds, setup is typically documented so that support is easier later. If you have a specific application suite or security requirements, mention them in your request so we can confirm what is included and what should be handled after delivery. For service details and response times, see Support.

Custom builds

Our custom builds process is designed to be understandable. You receive a written quote and a parts list, and we do not swap components without approval. The goal is to match performance targets and reliability needs while keeping upgrade paths open. If you want to start, the Custom Builds page collects the minimum details needed to create a sensible configuration.

What information should I include in a build request?

The most helpful details are your primary applications, target resolution (for gaming or creative timelines), the number of monitors, your budget range, and any constraints like a small case or quiet operation. If you already have components, list them so we can check compatibility. If you are migrating from an old PC, tell us what you want to reuse and what performance issues you are experiencing. You can submit these details through the Custom Builds form.

Do you provide the parts list before I commit?

Yes. We share a proposed configuration and explain why each component is included. If there are multiple sensible choices, we outline the tradeoffs, such as spending more on storage capacity versus a faster GPU. The quote also identifies labor and any setup services. If stock availability changes, we will propose alternatives for your approval rather than making silent substitutions.

Can I request a quiet PC for an office environment?

Yes. Quiet builds typically focus on efficient components, appropriate airflow, and fan curves that keep noise low during normal usage. We can recommend cases and coolers designed for low-noise operation. Keep in mind that sustained heavy workloads will always generate some noise due to heat, but we can usually reduce unnecessary fan spikes and improve overall acoustics with good component selection.

Do you test systems before delivery or collection?

For custom builds and certain prepared systems, we run stability and basic functionality checks, then record key configuration details. Testing can include verifying storage health, ensuring fans are operating correctly, and confirming that drivers are installed when setup is part of the order. If you need validation for a specific workflow, mention it during the build request so we can discuss what is practical and what it covers.

Delivery, returns, and warranty

A good buying experience includes clarity about what happens after checkout. While availability and delivery options vary by product category, we aim to keep packaging protective and communication straightforward. Warranty coverage differs by product and service level, so we reference it on documentation and support messages. For the fastest help with a specific issue, use Support.

How does warranty handling work?

Warranty handling depends on the product type and the included coverage noted on your invoice. If you experience an issue, contact Support with a description of the problem and any error messages. We will guide you through initial checks and confirm next steps, which may include diagnostics, repair coordination, or manufacturer warranty steps. We aim to keep communication clear so you know what is covered, what is not, and what the expected timeline looks like.

Do you offer delivery and collection?

Delivery and collection options depend on the product category and order specifics. When you contact us about a product from the catalog, we can confirm available options and what is included. For custom builds, we can discuss safe transport, packaging, and any setup expectations. If you have time constraints, mention them early so we can confirm feasibility before you commit.

What should I do before sending a computer for service?

Back up important data whenever possible. Remove accessories you do not need to send, such as external drives or dongles, unless they are required to reproduce the issue. If the problem is software-related, write down steps to reproduce it and any recent changes such as updates or new peripherals. If you cannot access the device, tell Support so we can suggest the safest next step. We do not ask for unnecessary sensitive information, and we explain what data we may access during diagnostics on the Support page.

Do you provide business invoices and quotes?

Yes. We can provide written quotes and line-item invoices that list specifications and services. If you are procuring for a team, include the number of devices, preferred form factor, software requirements, and any standardization needs. For financing-related questions, review Financing, then contact Support if you need help choosing an approach.

Still need help?

If your question is specific to an order, a warranty claim, or a troubleshooting case, the quickest path is our Support flow. We will ask only for the details needed to assist, such as an invoice number, device model, and a clear problem description. Please do not include sensitive personal information in your message. For information about how we use contact details, read our Privacy page.

Support contacts

Phone: +44 20 3868 1247
Email: [email protected]
Address: 150 Bishopsgate, London, EC2M 4NQ