Service desk details
Northbridge Computers operates a retail and service desk focused on computers, peripherals, and custom desktop builds. If you need in-person assistance, use the address below and contact us first so we can reserve time and confirm what to bring. For hardware faults, we may ask for the full unit and power adapter; for desktops, we may ask you to bring the tower only, depending on the issue.
Sat: 10:00 to 14:00
Sun: Closed
Written updates for warranty cases
Attachments accepted
How we protect your data during support
If your device needs diagnostics, we focus on the minimum access required to reproduce the issue. When possible, we use test accounts and do not request personal passwords. If you ask us to perform OS reinstall or data transfer, we confirm the scope in writing first. Details about data handling, retention, and your rights are in our Privacy Policy.
Choose your support path
Support is faster when we start with the right category. If you have an invoice number, include it. If you are unsure, select the closest option and describe the symptoms in your own words, including when the issue started and what changed. For performance topics, a short list of your main applications and monitors is often more useful than a long error log.
If you are planning a new system and need guidance, it may be better to use the Custom Builds request instead. That route is designed for component selection, budget planning, and compatibility validation.
Orders & delivery
Use this category for delivery timing, collection arrangements, and order confirmations. Include your invoice number and the name used on the order. If the shipment arrives damaged, take photos of the packaging and the product before powering it on and contact us as soon as possible.
Warranty & repairs
We confirm warranty coverage based on the product and purchase date. For custom builds, we document build parts and test notes to speed up diagnosis. Describe symptoms and any error messages. If we require the device in-store, we will explain the intake process and estimated turnaround before you visit.
Setup & software
For new devices, we can help with initial setup steps, driver checks, updates, and connecting printers or external monitors. If you are migrating from an older computer, tell us what needs to be moved, such as documents, browser bookmarks, or email profiles, so we can estimate the work correctly.
Performance & stability
If a PC is slow, freezing, or restarting, we start with a short checklist: when it happens, whether it is tied to a specific application, and whether it began after an update or new hardware. Include your CPU, memory size, and storage type if you know them. We aim for practical fixes rather than guesswork.
What to include for faster troubleshooting
- Invoice number (if purchased from us)
- Device type: laptop, desktop, custom build
- When the issue started and how often it occurs
- Any error message text (copy or photo)
- Photos of the screen or system message
- Connected peripherals and monitor setup
- Recent changes: updates, new apps, new hardware
- Whether the issue happens on battery or plugged in
Please do not send passwords, payment card data, or private documents. If a support step requires sign-in, we will explain safe alternatives such as using your own access while you are present.
Send a support request
This form is for support and order questions. It collects only what we need to respond: your name, email, an optional phone number, and your message. If you include an invoice number, we can locate product details and warranty terms faster. We use this information for customer support and service delivery, as described in our Privacy Policy. You can request deletion of your message after the issue is resolved.
Warranty and repair expectations
Warranty handling depends on the product category and the type of fault. We will confirm coverage after verifying your purchase details and the reported symptoms. If a device needs to be inspected, we may request the unit in-store so we can reproduce the issue and run diagnostics. For custom builds, we can often isolate whether the problem is component-specific and advise the quickest path, which may include manufacturer RMA where appropriate.
We aim to keep communication clear: you will receive written updates for repair intake, diagnosis status, and any approval needed for out-of-warranty work. If you have pre-existing data on the device, consider backing up before service. If the device does not boot, tell us that in your request and we can discuss safe options.
Intake
We record the reported issue, serial numbers where relevant, and the condition of the device. You receive a reference so you can track progress in communications.
Diagnosis
We aim to reproduce the issue and identify whether it is software, configuration, or hardware. For intermittent faults, we may require longer observation.
Approvals
If the work is out of warranty, we provide a quote before proceeding. You can approve, decline, or ask for a reduced scope based on priorities.
Return to service
After repair, we run functional checks. We explain any changes made and recommend follow-up steps such as driver updates or backup routines.
Legal and policy links
Your use of this website and our support channels is governed by our Terms and our Privacy Policy. These documents explain data handling, acceptable use, and how we manage requests.